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Delivery KPG Resto:
Your Comprehensive Guide to App Navigation

Delivery KPG Resto:
Your Comprehensive Guide to App Navigation

Contents

How it works:

1. The customer downloads the application on App store or Google Play.
2. Сustomer places an order in App Delivery KPG.
3. The restaurant accepts it in its Delivery KPG Resto application.
4. The Delivery KPG operator monitors all orders.
5. The operator assigns a driver, and they arrive at the restaurant within 30 minutes.
The driver pays for the food at the restaurant.
6. The driver delivers the food to the customer at the address specified during order placement.
7. The company assists in updating the menu and configuring the store upon request.
8. All partner restaurants have the opportunity to launch promotions, offer discount coupons to customers, or schedule push notifications directly in the Delivery KPG Resto app.
9. Report & invoice twice a month

Beginning of work

Download Delivery KPG Resto

2. Login with register Email

Password: 123 456
(you can change password later in the app)

Make "Allow all permissions" for be sure you won’t miss any New order notification

3. Setting up notifications for Android

4. Setting up notifications for IOS

Application overview

Once logged in, you will see this image →

1) Shop button:
swipe left=close
swipe right=open

2) The inactive items will be show here, you can just check from here if some available for sell.

3) Here you can see all the news that have been sent throughout the entire period of your stay in our system.

Here you can view all the orders made by customers in your restaurant, including canceled ones →

You can see current orders in the tab with the bell icon →

Here, you can add/modify/delete dishes, categories →

Here, you can input contact information, view customer ratings, create and manage discount coupons, and send push messages to your customers. This section also provides reports. Additionally, you can find essential information from the KPG Team and contact the business for assistance.

Account settings, printer settings, and more →

Order management

1. When a new order comes, you would get notification from the app.

In case you don't hear the notification, you can check the device from phone settings to see if the app's access has been allowed or not.

Setting up notifications for Android
Setting up notifications for IOS

2. Partner confirms acceptance of order.

After checking Partners must accept the order before preparing the food every time!!
Partners must slide to receive orders, and notify the time required to prepare the order for the benefit of arranging an appropriate time to receive the food after this please press Accept Oder again to confirm.

The waiting time for order confirmation will be 7 minutes. If the partner does not accept it within the specified time, Orders may be cancelled without notice.
* In case the partner is unable to accept the order yourself, please notify the operators to accept it for you so that you do not miss orders from customers.

4. Receive money directly from the driver (food delivery guys).

Once the product is prepared, the driver picks up the food and pays. In case of food/product costs high purchase, the app may pay in advance via bank transfer.

Self-pickup is when customers order food through the app but pick it up themselves. The app will pay for the product via money transfer. Partners do not need to bill clients again.

This is the order page. You can see customer details and a list of all requests from this page only.

In the box with red text, It is a note that the customer writes to the store or the delivery guys.

Please review the order if there is a message because it may be important information for the customer.

It is not recommended to cancel an order if it is not necessary.

This is to avoid giving customers a bad experience. Because it may cause customers to not order with the partner again.

If the store not ready to provide service, such as the store closed but forgot to notify us, or the store is busy, select Cancel and inform us of the reason.

Service efficiency notice

delivery kpg

The volume of orders increases each month, we strive to maintain our high level of service.

However, in emergency situation such as rain, floods, or power outages, delivery efficiency may be affected. In such cases, we will notify you via WhatsApp to keep you informed.

In such situations, we have the option to activate two modes to stabilize the order processing speed.

This mode is activated when the delivery time and the time for picking up food from restaurants increase. The order coefficient is 1.4, meaning that there are 1.4 orders per one driver.

Active

Deactivate

This mode activates when the order coefficient increases to 2, and the delivery time for one order extends to one and a half hours. We suspend the operation of all restaurants for new orders and focus on delivering the existing ones.

For a seamless experience and to ensure customer satisfaction, we kindly ask you to follow our instructions. If you have finished preparing the food but no delivery guys have arrived to pick it up, we request that you notify our operators and keep the food warm. This will help us ensure that your food is delivered in a timely and efficient manner.
In the incident occurs beyond your control, such as a power outage or kitchen equipment failure, please do not hesitate to inform us. We are committed to support, finding solutions and resolving any issues promptly, to prevent any negative impact on customer experience with our service.

Active

Deactivate

— Rush mode —

This mode is activated when the delivery time and the time for picking up food from restaurants increase. The order coefficient is 1.4, meaning that there are 1.4 orders per one driver.

Active

Deactivate

— Emergency stop off —

This mode activates when the order coefficient increases to 2, and the delivery time for one order extends to one and a half hours. We suspend the operation of all restaurants for new orders and focus on delivering the existing ones.

For a seamless experience and to ensure customer satisfaction, we kindly ask you to follow our instructions. If you have finished preparing the food but no delivery guys have arrived to pick it up, we request that you notify our operators and keep the food warm. This will help us ensure that your food is delivered in a timely and efficient manner.
In the incident occurs beyond your control, such as a power outage or kitchen equipment failure, please do not hesitate to inform us. We are committed to support, finding solutions and resolving any issues promptly, to prevent any negative impact on customer experience with our service.

Active

Deactivate

Menu management

Add/Edit items Categories and more

Refers to the type of product, such as snacks, main course or dessert each item must have a category.
Select the appropriate category for the item.

Need to have categories before create Items

Select +Add Category for create categories
Put the name of Category
Click Create

To edit/change, select Edit in the category you want to edit.
When finished, select Update.

Add/Edit item and more

How to edit item

Once you are sure that there is category, you can list the product.

Select + Add Items

2. Fill in details in various fields.
3. Select the Item Category that is appropriate for the newly added item.
4. Select Addons if there is an option for that one.
5. Select Create when you are finished filling in the information.

How to edit, change information, or delete an item.

Select the item you want to edit/change/delete.
Edit the desired section and press Update.
In case you want to delete it, you can press Delete right away.

Add/Edit addon, Categories and more

Refers to product options/various prices on the items. such as size options or meat options. Addons list options also for topping or side dish with extra charge.

In some items, there is more than one item options, such as meat options, spicy level, plate size, and more.
Partners can create Addons as appropriate for the item.
The list options are designed to reduce the creation of too many lists and keep the list neat and easy to order.

How to Creating/adding Item options

Go to +Add Addon Categories
Name the addons
Select item style

Single customer can choose 1 options
Multi customers can choose More than 1 option
*Such as a list of side dishes, toppings, etc.

For Single, to set the price need to base on the cheapest option set in addons as 0 for other options put additional price from the cheapest.

For example, chicken fried rice 60 baht, shrimp fried rice 80 THB, seafood fried rice 100 THB.
In the main items, fried rice is set at 60 THB.
Item options: Set chicken 0 baht, shrimp 20 baht, seafood 40 THB, etc.

For items has more than one additional option for customers to choose, whether free of charge or additional charge, it can be set in this section. Set an name in the Addon Category name field.

Addon Selection type select ‘Multi' Limit If a limit can be selected, enter the amount that can be selected. If there is no limit to selection, enter 0. Enter a list of all the options you want to include. If there is a price difference, please specify in the price box beside.

—
In the Items list, 1 item can have both Addon-Single and any number of Addon-Multi items. Please be careful. It should not confuse customers. Partners can consult relevant officials if they are unsure.
—

Restaurant management

— Store Info —

Store information can change email, contact number. or app password You can change it from this page.

Marketing

Promotion on social networks (Facebook, Instagram):

We provide free social media promotion, expanding your audience and enhancing visibility.

2. Promotions:

Participate in our promotions to attract new customers' attention and increase order volume. Details about promotional opportunities can be found at the following link ↓

Details

2. Promotions:

Participate in our promotions to attract new customers' attention and increase order volume. Details about promotional opportunities can be found at the following link ↓

Details

3. Effective coupons:

Create unique coupons, attracting customers and enhancing loyalty with our integrated system. You can generate your exclusive coupon with any percentage discount. Details at the following link ↓

Details

4. Personalized notifications:

Receive notifications about the latest trends and updates to stay informed and adapt to changes.
Engage with your customers through push message newsletters about restaurant news, discounts, and promotions.

Details

4. Personalized notifications:

Receive notifications about the latest trends and updates to stay informed and adapt to changes.
Engage with your customers through push message newsletters about restaurant news, discounts, and promotions.

Details

5. Add your best dishes to Collections and help customers make their choices.

Details

Basic app information

Operation hours
8:00-24.00 (Last order 23:45) Daily
Minimum order
200 THB
Delivery cost
- Start Frist km 28 THB, next 15 THB/Km
- customer order over 2,000 THB free delivery
No operation in Thong Nai Pan or remote area

If partner notices that customers are outside the service area Please inform to our operators immediately.

Contact-Help Center

Use WhatsApp as your main contact

Operators

+66 63 678 2760

Partner support Main (EN)

+66 62 992 7072

Thai support (TH)

+66 81 376 7058

Another way to contact Line official

ID: @deliverykpg